DAXS Blog & NewsTag

automation

Posts about automation: clear explanations, practical decisions and business IT operations.

Call notes and a summary on a laptop beside a conference speaker.
Integration

A call note does not automatically need the most expensive AI model

Monitor showing Python code, API jobs and terminal output.
Development

Script, workflow or AI agent: which fits the task?

Laptop showing a support ticket, a draft reply and sources for review.
Integration

AI in support: from ticket to a reviewable suggestion

Three people discuss integration tasks using an iPad and a laptop.
Development

DAXS broadens its focus: consulting, operations, development and integration

Support worker with a headset, keyboard and mouse in front of a ticket view showing ownership, status and an internal note.
Integration

Zammad: why a shared support inbox does not yet make a defined process