Herbert Röblreiter and another participant review a workplace using a checklist on an iPad.
IT support

Keep everyday work moving.
And your IT moving with it.

DAXS provides your IT support or complements your team. When an incident stops work, agreed support channels connect you with the responsible person.

Arrange an initial conversation Discuss your support needs
SUPPORT THAT FITS YOUR ORGANISATION

The support you need today.

Manage ongoing IT operations

A consistent point of contact for workplaces, systems and incidents. DAXS handles the agreed operations and plans necessary changes.

Complement your internal IT

Specialist knowledge and additional capacity for your team: defined tasks, complex cases and projects with organised documentation.

Deliver IT projects with a reliable handover.

Introduction, testing and handover belong together. Access details, dependencies and open issues remain documented so the solution can be maintained.

Compare tasks and responsibilities
DAY-TO-DAY OPERATIONS

Ease the daily workload. Keep the next steps in view.

Support people

Record incidents, assess their impact and coordinate work through agreed support channels.

Prepare changes

Plan new starters, updates and technical changes with an agreed time window, checks and a way back.

Support decisions

Summarise completed work, open risks and upcoming plans clearly. You decide on priorities and budget.

View the process and monthly overview
BUILD ON WHAT WORKS

Keep good systems. Prepare transitions.

DAXS reviews existing applications, access and documentation. Older systems are assessed for usefulness, support and recoverability. Together, we develop a clear plan for taking over support or modernising the environment.

Explore older systems and handover
BEFORE WE START WORKING TOGETHER

Questions about IT support.

Can DAXS take over an existing IT environment?
Yes. An initial assessment records systems, access, contracts, open issues and existing documentation. Working processes are retained and changes are prioritised.
Can you complement our internal IT team?
Yes. DAXS can take on second- or third-line support, projects, documentation and specialist areas. Tasks and responsibilities are clearly divided.
When is DAXS available?
Support channels, availability and response arrangements are agreed for the engagement. Special time windows or additional availability are discussed in advance.
How is the work billed?
Scope and billing arrangements are agreed before work starts. Ongoing work, additional requests and proposed projects should be clearly distinguishable. The IT planning calculator provides an initial indication.
THE NEXT PRACTICAL STEP

Let us review your support needs.

Bring the tasks that currently get left behind. We will clarify responsibilities, priorities and an initial scope for taking over support.

Arrange an initial conversationSend an enquiry
Estimate IT effortPlan recoverySupport workplaces[email protected]+43 7229 22722

Simply explained

IT support means someone keeps an eye on your systems day to day and helps with questions or incidents. DAXS can provide your external IT support or complement your own IT team.

We agree together which tasks are included. These may cover assistance for staff, maintenance of devices and accounts, monitoring important systems or support with changes. Everyone knows who is responsible for what.